Training & Certification FAQs

Frequently Asked Questions related to CloudBees self-paced and instructor-led training as well as CloudBees Certification.

Training & Certification FAQs

Frequently Asked Questions related to CloudBees self-paced and instructor-led training as well as CloudBees Certification.

  • How do I get started with CloudBees training?

    Start by reading about CloudBees University and course descriptions on the Training and Certification page.

    For CloudBees customers and partners: First create a CloudBees University account at https://university.cloudbees.com. Make sure to use your work email address when creating your account. Also, be sure to ask the CloudBees administrator from your company to add you to your company’s CloudBees organization. 

    After you login to CloudBees University, you will see training options by CloudBees product. Select a product to view and register for learning paths, which contain self-paced, online courses for the product. Our learning paths are role-based, so select the learning path role that is closest to your own role. Many of our courses in the learning paths provide a cloud-based lab environment so you can practice what you learn in the courses. In addition, instructor-led training is available for some CloudBees courses. Contact your CloudBees Account Executive for more information about instructor-led training

    For the Jenkins community: CloudBees offers Jenkins self-paced online training, available to the entire Jenkins community. More information on Jenkins training options can be found on the CloudBees University Jenkins Training page. Note that you will need to create a CloudBees University account in order to access Jenkins training. If you are a CI customer, we recommend that you take CI-related courses to learn about CI features such as Pipeline Explorer and CI High Availability.


  • What certifications are available and what is the cost for certification exams?

    CloudBees currently offers two levels of certifications for our CloudBees products:

    • Essentials-level certification: This certification measures your baseline knowledge of a CloudBees product. It is $99 (USD) per exam attempt.

    • Associate-level certifications: Associate-level certifications measure basic knowledge of CloudBees product usage and implementation. Associate-level certifications are by product and role. For example, CI Developers should take the CI Associate certification exam, CI Administrators should take the CI Admin Associate certification exam, and CI DevOps Engineers should take the CI DevOps Associate certification exam. Choose the Associate-level certification that is closest to your role. Essentials certification is required before registering for an Associate-level certification.

      • Associate certification: $99 (USD) per exam attempt.

      • Admin Associate: $149 (USD) per exam attempt. 

      • DevOps Associate: $149 (USD) per exam attempt.

    The Certified Jenkins Engineer (CJE) certification is available for the entire Jenkins community. More information can be found on the CloudBees University Jenkins Training page. Each exam attempt is $99 (USD). Note that if you are a CloudBees CI customer, we recommend that you take the CI certifications so you can take advantage of features such as CI High Availability and Pipeline Explorer.

    More information about CloudBees certifications can be found on our Training and Certification page.

  • How do I get started with earning a certification?

    First, we recommend completing the training courses associated with the certification exam. Courses are included in role-based product learning paths in CloudBees University. Certification exams are based primarily on the content in the training courses. 

    Note that Jenkins training has a subscription option, which provides access to the Jenkins training courses, plus cloud-based lab environments and up to two certification exam attempts.

    After completing the recommended courses, register for the Certification Exam course in your learning path. The certification exam course contains specific information about the exam, including the topics and how many questions are on the exam, practice exam questions, information about how to register for and purchase the exam, as well as other Frequently Asked Questions (FAQs). When you purchase an exam attempt, you are automatically directed to an Exam Registration & Access course, which is where you access the Exam Portal to schedule, cancel, or reschedule your exam appointment, as well as login for your exam appointment at the scheduled time. You can always access the Exam Registration & Access course, as well as other courses for which you have registered, in your CloudBees University profile, located at the top-right of the CloudBees University site after you log in.


  • Where and how do I take a CloudBees certification exam?

    CloudBees certification exams are proctored online exams. You can test in the comfort of your own home or office in a quiet, uninterrupted room. A webcam is required on the computer you use for the exam. Instructions will be emailed to you when you register for the exam to ensure your computer meets the minimum requirements before the day of your exam.

    Information about each exam is available in the applicable Certification course in your CloudBees University learning path. After completing the Certification course, you will be directed automatically to an Exam Registration & Access course. From there, you can access the Exam Portal to register, purchase, and schedule for your exam attempt, as well as to launch your exam at your scheduled exam appointment date & time. All exam scheduling and exam launching is done through the Exam Portal.

  • Do CloudBees certifications expire?

    Yes. CloudBees certifications expire 3 years after the date the certification was issued.

    The recertification requirements are still under review, but will consist of a training requirement. Recertification requirements for each certification will be posted on CloudBees University when they are available.


  • I have an exam voucher/promo code. How do I use it?

    Start by registering for the specific certification course in your CloudBees University learning path. At the end of that course, you will be automatically directed to the Exam Registration & Access course where you will register and pay for your exam attempt. On the order review page, enter your voucher or promo code and select Apply.

  • Does CloudBees offer volume discounts for certification exams?

    CloudBees customers and partners can purchase exam vouchers for CloudBees exams directly from CloudBees. Discounts start at the purchase of 50 or more vouchers. Vouchers have a 1-year expiration. Please contact your Account Executive for more information.

    NOTE: Exam vouchers cannot be resold and may not be extended past their due date.


  • When will I receive my certificate after passing the certification exam?

    Shortly after passing your exam, you will receive an email containing a link to your certificate and digital badge. If you do not receive the email, check your spam folders. Your certification information will include:

    • A downloadable PDF certificate and badge image.

    • A unique URL that can be shared on social networks.

    • The ability to add your certification to your LinkedIn profile and also share it on other social media sites, such as Facebook or X/Twitter.

    • The option to embed the certification image in your email signature.

  • How can I verify a certification?

    You can verify CloudBees certificate numbers or URLs on Accredible’s website.

  • What if I have other questions?

    For certification-related questions, contact certifications@cloudbees.com. Additionally, each certification course in CloudBees University contains an extensive list of FAQs regarding exams, including how to register for an exam, how to cancel or reschedule an exam, types of question formats that CloudBees exams include, and other exam-related questions and answers.

    For training-related questions such as online courses, instructor-led training, or lab environments, contact training@cloudbees.com.

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